Refund policy

Return and Refund Policy

All sales at Eye Candy are final. We do not accept returns or exchanges, or offer refunds for change of mind, ordering the wrong item, or personal preference, except where required by applicable law. Please review your order carefully before completing your purchase.

Damaged, defective, or incorrect items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us promptly by replying to your order confirmation email. Include your order number, a description of the issue, and photos if available so we can review the issue and arrange an appropriate resolution. Do not send items back without contacting us first.

Your legal rights

Nothing in this policy limits any rights or remedies you have under applicable consumer protection laws, including any mandatory rights to cancel a purchase, return goods, or receive a refund. Where those laws require a return, replacement, or refund, we will honor those requirements.

Questions

If you have questions about this policy or an issue with your order, reply to your order confirmation email before sending any items back.